cow888 Privacy Policy

1. Overview

cow888 is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

This Policy applies to all personal data processed by cow888 in connection with your use of the cow888 website, mobile platform, live casino, slots, sports betting, and any other services offered under the cow888 brand. It covers data collected online, through customer support interactions, and through any other channel through which you engage with cow888.

We do not sell your personal data to third parties. We do not use your data for purposes beyond those described in this Policy without your explicit consent. We retain your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, cow888 acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players and users of the cow888 platform. As PIC, cow888 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy law.

Where cow888 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or cloud infrastructure providers — those parties act as Personal Information Processors (PIPs) and are contractually bound to process data only in accordance with cow888's instructions and applicable law.

3. Personal Data We Collect

cow888 collects the following categories of personal data from players and users of the platform:

3.1 Identity and Contact Data

• Full legal name;
• Date of birth (for age verification — players must be 21 or older);
• Residential address in the Philippines (e.g., Manila, Cebu, Davao, Quezon City, Makati);
• Email address;
• Mobile number (for account verification and security alerts).

3.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Proof of address documents;
• Selfie or facial image for liveness verification where required.

3.3 Financial Data

• GCash account reference (non-sensitive identifier only);
• Maya / PayMaya account reference;
• Bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other Philippine banks;
• Debit card details (card number is masked; full card data is handled by our PCI-DSS compliant payment processor);
• Transaction history, deposit and withdrawal records.

3.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the cow888 platform;
• Game history, betting records, and wagering activity;
• Login timestamps and access logs.

3.5 Communications Data

• Records of live chat conversations with cow888 support;
• Email correspondence with cow888;
• Feedback, complaints, and dispute records.

4. How We Collect Your Data

cow888 collects personal data through the following means:

• Direct collection: Information you provide when registering a cow888 account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the cow888 platform, including via cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from payment processors such as GCash, Maya, and Philippine banks.

5. Purpose of Processing

cow888 processes your personal data for the following purposes:

6. Legal Basis for Processing

cow888 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable Philippine law, including AML regulations, PAGCOR directives, and tax reporting obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our interests do not override your rights;
• Consent: Processing for marketing communications and optional features, where you have given explicit, informed consent. You may withdraw consent at any time by contacting our support team.

7. Data Sharing and Disclosure

cow888 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, Maya, and Philippine banking partners for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers: Third-party services that assist with age and identity verification in compliance with PAGCOR requirements;
• Fraud prevention and AML partners: Services that help cow888 detect and prevent fraudulent activity and money laundering;
• Cloud infrastructure and IT service providers: Providers that host and maintain the cow888 platform under strict data processing agreements;
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law;
• Legal and professional advisers: Lawyers, auditors, and compliance consultants bound by professional confidentiality obligations.

All third-party processors engaged by cow888 are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with cow888's documented instructions.

8. Data Retention

cow888 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods include:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Communications and support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year for audit purposes.

When personal data is no longer required for any lawful purpose, cow888 will securely delete or anonymise it in accordance with our data disposal procedures.

9. Data Security

cow888 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the cow888 platform;
• Encryption of sensitive data at rest using industry-standard algorithms;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the cow888 platform;
• Multi-factor authentication for administrative access to systems holding personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

10. Cookies and Tracking Technologies

The cow888 platform uses cookies and similar tracking technologies to enhance your experience, maintain session state, and collect usage analytics. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function — including session management, login state, and security tokens. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and game display options;
• Analytics cookies: Collect anonymised data about how players use the cow888 platform to help us improve our services;
• Marketing cookies: Used only with your consent to deliver relevant promotional content about cow888 offers.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the cow888 platform. cow888 does not use third-party advertising networks or share cookie data with external advertisers.

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by cow888:

• Right to be informed: The right to know what personal data cow888 collects and how it is used — as set out in this Policy;
• Right of access: The right to request a copy of the personal data cow888 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the cow888 Data Protection Officer using the details in Section 15 of this Policy. cow888 will respond to all verified requests within thirty (30) days.

12. Minors and Age Restriction

13. Cross-Border Data Transfers

In some cases, cow888 may transfer your personal data to service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services. Where such transfers occur, cow888 ensures that appropriate safeguards are in place, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law;
• Transfer only to jurisdictions recognised by the NPC as providing adequate data protection;
• Your explicit consent where required by applicable law.

14. Changes to This Privacy Policy

cow888 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered players by email or via an on-platform notification prior to the changes taking effect. The updated Policy will always be available at cow888.vip/privacy-policy, with the "Last Updated" date revised accordingly.

Your continued use of the cow888 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the platform and may request account closure.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by cow888, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been respected.